At Four Seasons, each learning activity is aimed at impacting the guest experience and supporting the culture of the Company. By investing in and committing to effective training at all levels, we build competence and confidence in our employees, thus enabling us to sustain a competitive advantage in service excellence.
For training to add significant value, each function in a Four Seasons hotel or resort strives to enhance the quality, retention and application of learning in the workplace, thereby creating a "learning organisation." A focused learning resource then works hand-in-hand with management to develop and enhance the skill levels of employees.
Acting as an internal consultant, the learning resource assesses the causes and effects of communicated needs and advises on appropriate solutions. These solutions may not always be training solutions, however, but could be related to management, morale, equipment or systems. We believe it is through this philosophy of treating training as a dynamic process that true development occurs.