Reservations / Front Office
Guests typically make their first contact with Four Seasons through Reservations, where we answer their questions and book their rooms, as well as other hotel services. When guests arrive to, or leave from the hotel, it is the Front Office that ensures their experience is smooth; the Front Office is also the usual place where guests direct comments, questions or suggestions.
Concierge / Guest Services
A warm, welcoming smile, a helpful gesture the moment you arrive at a Four Seasons … the Guest Services team ensures that guests are well-looked-after from the start. If guests are interested in local tours, or want to buy hard-to-get tickets for a show or secure a reservation at a top restaurant, the Concierge steps in, accommodating requests from the ordinary to the extraordinary. With local knowledge and insights, the Concierge does wonders to enhance guest experiences, making their stay that much more enjoyable.
Twice a day, the Housekeeping staff keep guest rooms clean and tidy, and also maintain all public areas of the hotel. They pride themselves on their attention to detail, looking to ensure that bathrobes are in place, amenities are in order and that our guests always have fresh supplies at their fingertips.
Laundry / Valet
From one-hour pressing service to a last-minute emergency button replacement, Laundry and Valet is there, working around the clock to meet guests’ needs.
While the Uniform Room team is behind the scenes, their work is seen in all areas of the hotel, where employees wear their clean, crisp and well-fitting uniforms with pride.
As the voice of the hotel, this team ensures that all communication channels operate flawlessly, including the hotel’s phone and paging system. Most importantly, they respond to emergencies and connect with the appropriate individuals by phone or radio.
Kids For All Seasons
At Four Seasons, we go out of our way to make our youngest guests feel welcome. This special recreational programme offers a variety of activities, from storytelling and arts and craft classes to outdoor games and sports.