Four Seasons Hotels and Resorts - Rewarding Hospitality Jobs and Careers

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Service Quality/ Learning Manager

This job is no longer available.

Job Code 34571
Hotel/Resort Four Seasons Hotel Sydney
Location Sydney,au
Travel involved 0-10%
Employment status Full time
Job level Experienced
Education Bachelors Degree
Category Human Resources and Training
Position summary  

Four Seasons Hotel Sydney is located on the picturesque Sydney Harbour and boasts 531 luxuriously appointed guest rooms and suites.

The role of Service Quality/Learning Manager is a hands on position within the Hotel operation and is vital within Four Seasons as it has a direct impact on our ability to provide a memorable Guest Experience, in which Four Seasons is renowned for.

Job responsibilities include, but are not limited to:

- Ensures all departments comply with Four Seasons standards and provides on the job feedback that benefits our Guest Experience
- Systematically analyse the training needs of the Hotel
- Deliver relevant learning for both Management and Non Management employees
- Plan and coordinate the production of Departmental Training Plans
- Act as an internal consultant to department heads on department related training issues
- Recommend appropriate external training organisations or resources
- Design creative and innovative training programs
- Provides in depth and value added analysis of internal and external standards testing including GES, Medallia, LQA and Coyle, providing insight on how the property can close service gaps.
- Spending a large majority of the time driving operational training



We are seeking an individual who is dynamic and inspirational, has good communication and interpersonal skills, professional, flexible and adaptable as training requires continuous coaching. Minimum three years experience working in a standards related capacity and with operations exposure in a large international Hotel is necessary.


This job is no longer available.

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