- Manages the staff of the Housekeeping
Department. Interviews, trains and
schedules the staff. Conducts
Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on
any problems, guest requests or special requirements. (20%)
- Establishes detailed cleaning and
preventive maintenance programs to ensure appearance and life of all
furniture, fixtures and equipment.
Sets and maintains high standards of cleanliness. Assigns staff to
complete the needed activities for the day. Monitors staff’s activities to assure
that standards are being met, staff is being supported and guest needs are
being met. Inspects all areas of responsibility daily. Works directly with
outside contracted companies to assure quality and timeliness of work.
- Resolves customer complaints, handling
all guest interactions with the highest level of hospitality and
professionalism, accommodating special requests whenever possible. Responds to all guest requests in an
accurate and timely manner. Coordinates the housekeeping needs of any
Condominium or Co-op owners.
Interaction with guest will be in person and by phone. (10%)
- Assures the financial goals of the
department are being met. Monitors and controls labor expense and other
divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning
Supplies and Contract Services.
Establishes and maintains accurate inventory records. Participates
in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on
results of inventory. Assures that
equipment is properly maintained.
Prepares annual budget for labor and operating expense. Proposes
items to be included in annual Capital Plan. (15%)
- Assures effective operation of the
Laundry/Valet Department. Assists
the department when needed. (5%)
- Takes action in all matters related to
the safety, security, satisfaction and well being of hotel guests and
employees. Responds swiftly and effectively in any hotel emergency or
safety situation. (5%)
- Complies with Four Seasons’ Category
One and Category Two Work Rules and Standards of Conduct as set forth in
- Works harmoniously and professionally
with co-workers and supervisors. (10%)