Four Seasons Hotels and Resorts - Rewarding Hospitality Jobs and Careers

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Room Service Coordinator

This job is no longer available.


Job Code 33586
Hotel/Resort Four Seasons Hotel Philadelphia
Location Philadelphia,US
Travel involved None
Employment status Full time
Job level Entry
Education Not specified
Category F&B – All,F&B – Room Service
Compensation
Position summary  

BASIC PURPOSE:  Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.   

 

ESSENTIAL FUNCTIONS:

 

  1. Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods. Strong computer skills highly recommended
  2. Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities. 

 

Requirements  

Candidates must be able to work flexible shifts.  Warm personality and demonstrated administrative skills are a must.

 


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