Four Seasons Hotels and Resorts - Rewarding Hospitality Jobs and Careers

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Concierge

This job is no longer available.


Job Code 33181
Hotel/Resort Beverly Wilshire
Location Beverly Hills,US
Travel involved None
Employment status Full time
Job level Experienced
Education Not specified
Category Rooms – Concierge
Compensation
Position summary  

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

 

Requirements  

  1. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.  (50%)
  2. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. (10%)
  3. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
  4. Works harmoniously and professionally with co-workers and supervisors. (10%)
  5. Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. (10%)
  6. Stores and retrieves guest luggage and packages. (5%)
  7. Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. (5%)

 


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