Four Seasons Hotels and Resorts - Rewarding Hospitality Jobs and Careers

Print this pageEmail this page
Header Image

Vice President, Learning and Development

This job is no longer available.

Job Code 32816
Hotel/Resort Four Seasons Corporate Office, Toronto
Location Toronto – Corporate Office,ca
Travel involved 10-20%
Employment status Full time
Job level Senior
Education Bachelors Degree
Category Rooms – Front Office/Guest Services,Human Resources and Training
Position summary  


The Vice President, Learning & Development collaborates with leadership to assess needs, aggregate and present solutions and the strategic direction for learning and development, and oversees the design, development and delivery of learning solutions for all employees and managers in Four Seasons Hotels, Resorts and Residential properties, as well as their corporate support teams. 



Instructional Briggs Facilitator
Experience with 360 Degree Feedback models (Benchmarks, DDI, or similar)
Design Certificate
Certified Myers Executive Coaching experience
Highly skilled in all modes of communication

Desired Skills 

Demonstrated ability to develop customized learning content for broad audiences
Proven ability to manage multiple priorities while delivering high quality results.
Strong analytical skills, business planning and project management skills.
Comfortable in a role of influence, requiring interface at all levels, to achieve improvement and change
Excellent multi-cultural and interpersonal skills consistent with best practices in a global environment
Proactive, hands on and able to operate autonomously
Able to succeed in a dynamic and ever-changing environment


Bachelor's degree, or significant industry experience equivalent to a degree required; Advanced degree in Industrial or Organizational Psychology, Instructional Design, Training
& Development, or HR preferred.


10+ years Learning & Development experience in fast paced service industry environment, as well as 5+ years at a senior level in a global talent and organizational capabilities function within a highly regarded, complex corporation


Some travel will be required

Strategic Vision and Direction

Lead a global Learning & Development infrastructure, strategy and action plan to implement dynamic learning systems, suitable for all properties, including developing the best methodologies for training delivery (i.e. web-based, classroom, etc.), that contribute to the overall success of the organization
Continuously assess learning needs as business environments change and provide learning solutions that are cutting edge and relevant.
Develop & deliver strategic initiatives designed to build a culture of performance and innovation
Collaborate with and influence senior leaders of the company to promote the value of learning in meeting business objectives


Training and Development

Drive ongoing learning needs analysis, design, scripting, development, assessment, implementation and evaluation of training materials to ensure alignment with business strategy and sound ROI outcomes and efficacy of programs
Analyse, recommend, and deliver learning solutions for senior leaders to strengthen skill and ability of management
Partner closely with senior leaders in operations to deliver value through learning opportunities and further the long term strategy of the organization


Lead and direct a team of learning professionals, as well as third party vendors and consultants to ensure a consistent learning experience at all locations
Manage the delivery of training and performance support solutions which result  in better core and culture standards performance
Support the development and delivery of appropriate learning opportunities for development of senior and future leadership talentglobally, Top Talent etc.
Manage the financial aspects of the learning function and programs, including ROI, budget preparations, etc.

Key Behavioural Competencies
Able to understand business strategy and help support it through their function
Able to influence leaders at senior levels
Achievement / Results Oriented
Functions well in a team environment
Intuitive Problem Solving Skills
Strong Leadership Skills
Ability to organize and present information, views and ideas in a clear and concise manner
Ability to remain professional and positive with all stakeholders in a highly responsive manner
Ability to plan and organize self and staff to maximize use of time
Ability to be flexible and adaptable in a fast paced environment

Technical Skills & Knowledge

Experience analysing and recommending strategic direction for a function
Operational expertise in designing learning solutions
Strong written and verbal communication skills
Performance Consulting
Knowledge of Adult learning principles
Process Management/Six Sigma knowledge
Microsoft Office
Lotus Notes
Desktop Publishing


This job is no longer available.

E-mail this job to a friend.
* Your name * Your friend's e-mail address   

Close Window

E-mail this page


Please complete all parts of the form to send this page. We do not track the personal information you enter here.

To (* indicates a required field)
* E-mail address       
From (* indicates a required field)
* Name    This message will appear to be sent by you, not Four Seasons.
* E-mail address       Replies will be sent to the address you enter here.
Your personal message       A link to the page you are sending will be automatically included in the message.
   Send a copy to me
 Clear Form 

Four Seasons Privacy Policy
You are e-mailing: